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General questions

How to Set Pick-Up and Drop-Off Points

Pick-Up Location

When selecting a pick-up location, the app will display the name and address of available locations for you to choose from.

(Note: As of today, the only available pick-up point is at Phuket International Airport.)

- Phuket International Airport (HKT)

The app will automatically display the closest pick-up location at the top of the list.

Drop-Off Location

- You can search for and select a drop-off location within a maximum distance of 100 kilometers from the pick-up point.

- If the distance between the pick-up and drop-off points exceeds 100 kilometers, the app will not allow you to confirm the drop-off, as it falls outside the service area.

Once your booking is confirmed, you can use the Ride ID displayed in the app to check in with staff at the selected pick-up point.

Can I Hail an EVme Taxi on the Street Without Using the App?            

Yes, you can flag down an available EVme taxi on the street outside the designated service areas in the app. Fares will follow the meter rate with no additional service fees.

Payment Methods for Taxi Fares

You can pay in cash or via bank transfer, depending on the driver's preference. Please ask the driver directly for details.

Can I Cancel a Taxi Booking Through the App? 

Phuket International Airport:

- Cancellations are allowed since there is no booking fee charged.

Other Service Locations:

- If a booking fee applies, you can cancel the booking if the wait time exceeds 15 minutes.

EVme Taxi and VIP Taxi Pick-Up Locations            

Currently, only VIP Taxi service is available.

Phuket International Airport, Level 1, Exit 3 (Taxi VIP)

Can I Book a Taxi Through the App 24/7?            

Taxi bookings are available based on each location's operating hours:

Phuket International Airport: 08:00 AM – 10:00 PM

Can I Book Multiple Taxis Through the App at the Same Time?            

You can only book one taxi at a time. Once your current ride has arrived, you’ll be able to book your next one immediately.

Additional Fees for Taxi Bookings Through the App

Standard Taxi: 50 THB booking fee applies.

VIP Taxi: No booking fee. However, if the service is from Phuket International Airport, an additional 100 THB airport fee will apply.

Taxi Fare Payment    

Fares can be paid directly to the driver.

VIP Taxi Meter Rates

- First 1-2 kilometers: 150 THB

- From the 3rd kilometer onward: 12 THB per kilometer

Idle Time: If the vehicle speed drops below 6 kilometers per hour, a fee of 3 THB per minute applies.

Phuket International Airport: A 100 THB airport fee will be added to the total meter fare upon arrival at your destination.

How to View Your Ride History      

1. Tap the menu icon

2. Select Ride History to view your past bookings.